Terms of Service

Overview

Welcome to RINSUI 凜翠! The terms "we", "us", and "our" refer to RINSUI 凜翠. RINSUI 凜翠 operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). RINSUI 凜翠 is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 – Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 – Our Products and Health Disclaimer

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to your device type, settings, and display configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to depictions in our online store.

Health & Wellness Disclaimer: Products offered by RINSUI 凜翠 are food and beverage products intended for general culinary consumption. Any general information provided regarding matcha or green tea is for educational purposes only and is not intended as medical advice. Our products and statements have not been evaluated by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 – Orders

When you place an order, you are making an offer to purchase. RINSUI 凜翠 reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until RINSUI 凜翠 confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as RINSUI 凜翠 may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you via the email address, billing address, and/or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange solely in accordance with our [Refund Policy].

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 – Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

Prices posted in our online store may differ from prices offered elsewhere. We may offer promotions on the Services that are governed by terms and conditions separate from these Terms. If there is a conflict between promotional terms and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

1. The credit card or payment information you provide is true, correct, and complete;

2. You are duly authorized to use such payment method for the purchase;

3. Charges incurred by you will be honored by your financial institution; and

4. You will pay charges incurred by you at the posted prices, including shipping, handling, and applicable taxes.

Section 5 – Shipping and Delivery

All delivery times provided are estimates only and are not guaranteed. We are not liable for shipping delays caused by carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you. For additional details, please review our [Shipping Policy].

Section 6 – Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by RINSUI 凜翠, its affiliates, or licensors and are protected by United States and international intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services without our prior written consent.

RINSUI 凜翠's names, logos, product names, designs, and slogans are trademarks of RINSUI 凜翠 or its affiliates. Shopify's name and logos are trademarks of Shopify. All other names, logos, and product designs on the Services are the trademarks of their respective owners.

Section 7 – Optional Third-Party Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Section 8 – Third-Party Links

The Services may contain materials and hyperlinks to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites.

We are not liable for any harm or damages related to your purchase or use of goods, services, resources, or content made in connection with any third-party websites. Please review carefully the third party's policies and practices before engaging in any transaction. Complaints or questions regarding third-party products should be directed to the third party.

Section 9 – Relationship with Shopify

RINSUI 凜翠 is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with RINSUI 凜翠. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and RINSUI 凜翠, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with RINSUI 凜翠.

Section 10 – Privacy Policy

All personal information we collect through the Services is subject to our [Privacy Policy]. Personal information is also processed in accordance with Shopify's Privacy Policy. By using the Services, you acknowledge that you have reviewed these policies.

Information you submit to the Services will be processed by RINSUI 凜翠 and Shopify to fulfill orders, process payments, and improve user experience in accordance with applicable privacy laws.

Section 11 – User Comments and Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, product reviews, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that:

1. You own or have all necessary rights to all Feedback you submit;

2. You have disclosed any compensation or incentives received in connection with your submission; and

3. Your Feedback complies with these Terms and will not violate any right of any third party (including copyright, trademark, privacy, or proprietary rights).

Section 12 – Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 – Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

• For any unlawful or malicious purpose;

• To violate any international, federal, state, or local regulations, rules, or laws;

• To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

• To harass, abuse, insult, harm, defame, slander, disparage, or intimidate any person;

• To transmit false or misleading information;

• To send unsolicited advertising or promotional material ("spam");

• To upload or transmit viruses or any other type of malicious code;

• To use any robot, spider, scraper, AI agent, or other automated means to access or gather data from the Services; or

• To interfere with or circumvent the security features of the Services.

We reserve the right to terminate your use of the Services or account for violating any of the prohibited uses.

Section 14 – Automated Agents

1. Application: This section applies if you deploy or cause the deployment of an automated Agent to access or interact with the Services. "Agent" means software or services taking autonomous or semi-autonomous action.

2. Identification: Agents must identify themselves in all HTTP/HTTPS requests by including Agent/[agent name] in the User-Agent string.

3. Compliance: Agents must not conceal their identity, mimic human interaction patterns to circumvent security, or bypass CAPTCHAs.

Section 15 – Termination

We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Provisions that by their nature should survive termination shall survive, including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Severability.

Section 16 – Disclaimer of Warranties

Except as expressly stated by RINSUI 凜翠, the Services and all products delivered to you through the Services are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

Section 17 – Limitation of Liability

To the fullest extent permitted by law, in no case shall RINSUI 凜翠, our directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, or those of Shopify, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, arising from your use of any of the Services or products procured using the Service.

Section 18 – Indemnification

You agree to indemnify, defend, and hold harmless RINSUI 凜翠, Shopify, and our affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or costs (including reasonable attorneys' fees) arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Section 19 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.

Section 20 – Waiver and Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us, governing your use of the Service and superseding any prior agreements or communications.

Section 21 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California and the federal laws of the United States, without regard to conflict of law principles. You consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco, California.

Section 22 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Section 23 – Contact Information

Questions about the Terms of Service should be sent to us at support@rinsuimatcha.com.

RINSUI (凛翠)

Email: support@rinsuimatcha.com

Phone: 415.623.0192

Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

Address: 95 Third Street, San Francisco, CA 94103, USA