Purchase Options & Cancellation Policy

At RINSUI 凜翠, we offer flexible purchase options to ensure you never run out of your favorite matcha, including recurring subscriptions, pre-orders, and promotional purchase programs. This policy explains how each purchase option works and how you can modify or cancel your orders.

1. Subscription Purchases

Auto-Renewal & Recurring Billing

When you purchase a subscription product, you are enrolling in recurring automatic deliveries. Your subscription will automatically renew at the frequency you select at checkout (e.g., every 30, 45, or 60 days) until you cancel or modify it.

• Payment Method: Your payment details will be stored securely by our payment processor, and your selected payment method will be automatically charged prior to each scheduled shipment.

• Price Transparency: You will be charged the subscription rate displayed at the time of your initial purchase, subject to any applicable taxes or shipping fees. If subscription pricing changes in the future, we will notify you via email at least 14 days prior to your next billing date.

Managing or Canceling Your Subscription

You can modify, pause, or cancel your subscription at any time without penalty or cancellation fees.

• Self-Service Customer Portal: You can manage your subscription directly by logging into your account on our website or by clicking the "Manage Subscription" link included in every order confirmation email.

• Cancellation Cutoff: To avoid being charged for your next scheduled delivery, you must submit your cancellation or modification request at least 24 hours prior to your next recurring billing date.

• Orders Processed Prior to Cancellation: If a recurring order has already been billed and dispatched, the cancellation will apply to future billing cycles. You may return the delivered item in accordance with our [Return and Refund Policy].

2. Pre-Orders

Overview

When you place a pre-order, you are reserving an item that is currently out of stock or scheduled for a future production run.

Payment & Charging Schedule

Depending on the specific pre-order promotion, payment will be collected in one of two ways:

1. Immediate Full Payment: You are charged the full purchase price at checkout to reserve your item.

2. Deposit / Charge-on-Fulfillment: You pay a partial deposit or pre-authorize your payment method at checkout, and the remaining balance is automatically charged when your item is prepared for shipment.

Pre-Order Fulfillment Dates

Estimated shipping dates for pre-ordered items will be displayed on the product page and confirmed in your order receipt. Please note that estimated shipping dates are subject to minor supply chain variations. If a significant fulfillment delay occurs, we will notify you via email with an updated timeline.

Canceling a Pre-Order

• Prior to Fulfillment: You may cancel any unfulfilled pre-order at any time prior to shipment for a full refund by contacting support@rinsuimatcha.com.

• After Fulfillment: Once a pre-order item has dispatched from our warehouse, it cannot be canceled in transit. However, you may return the unopened item upon arrival in accordance with our [Return and Refund Policy].

3. Try Before You Buy (TBYB) & Promotional Trials

If we offer a "Try Before You Buy" or promotional trial option on select items:

• Trial Period: You will have a specified trial window (e.g., 14 days from delivery) to sample or evaluate the eligible product.

• Authorization & Billing: A temporary authorization hold may be placed on your credit or debit card at checkout. If you do not initiate a return for the trial item within the designated trial period, your payment method will be charged the full retail price upon expiration of the trial.

• Returns for Trial Items: Returns for Try Before You Buy items must be initiated within the trial period by contacting customer support.

4. Contact Us

If you need assistance modifying a subscription, canceling a pre-order, or managing your purchase options, please reach out to us:

RINSUI (凛翠)

Email: support@rinsuimatcha.com

Phone: 415.623.0192

Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

Headquarters Address: 95 Third Street, San Francisco, CA 94103, USA