Shipping Policy

At RINSUI 凜翠, we carefully pack every order to ensure your premium matcha arrives fresh and in perfect condition.

Order Processing & Handling Time

• Processing Time: All orders are typically processed and handed over to our shipping carriers within 1 – 2 business days (Monday – Friday, excluding federal holidays).

• Order Cutoff Time: Orders placed before 12:00 PM PST on business days will begin processing the same day. Orders placed after 12:00 PM PST or on weekends/holidays will begin processing on the following business day.

• Order Confirmation: Once your order is placed, you will receive an immediate order confirmation email. During major product launches or holiday surges, processing times may extend by 1 additional business day.

Domestic Shipping Options & Transit Times (United States)

We currently ship to all 50 U.S. states and territories. Estimated shipping costs and transit times are detailed below:

Shipping Method	Estimated Transit Time	Shipping Cost
Standard Shipping	4 – 6 business days	$2.90 USD (Free on orders over $50)
Expedited Shipping	2 – 3 business days	Calculated at checkout

Note: Total delivery time equals Handling Time (1–2 days) + Transit Time (4–5 days). Transit times are carrier estimates and may vary based on recipient location and peak seasonal volume.

Free Shipping Offer

• We offer Free Standard Shipping on all U.S. domestic orders with a subtotal of $45.00 USD or more (excluding taxes and discounts).

• Free shipping is automatically applied at checkout when the qualifying threshold is met.

International Shipping

• We currently only ship within the United States. We do not offer international shipping at this time.

Order Tracking

• Once your order has dispatched from our fulfillment facility, you will receive a shipping confirmation email containing your tracking number and carrier details (e.g., USPS, UPS, or FedEx).

• Please allow up to 24 hours for the tracking link to activate and display transit updates after receiving your shipping confirmation.

Shipping Address & Order Modifications

• Please double-check your shipping address during checkout before completing your order.

• Because orders are processed quickly, we cannot guarantee address changes after an order is submitted.

• RINSUI 凜翠 is not responsible for shipping delays, carrier redirection fees, or failed deliveries resulting from inaccurate or incomplete shipping information provided at checkout.

Damaged, Lost, or Stolen Packages

• Inspection Upon Arrival: Please inspect your package immediately upon delivery.

• Damaged Items: If your package or matcha arrives damaged or defective, please contact us within 7 days of delivery at support@rinsuimatcha.com. Please include your order number and clear photos of the damaged packaging and product so we can issue a prompt replacement or refund.

• Lost Packages: If your tracking information shows "Delivered" but you have not received your package, or if your package appears lost in transit, please contact customer support within 7 days so we can initiate a carrier claim and assist you.

Contact Us

If you have any questions or concerns regarding our shipping policy or the status of your order, please reach out to our team:

RINSUI (凛翠)

Email: support@rinsuimatcha.com

Phone: 415-623-0192

Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

Headquarters Address: 95 Third Street, San Francisco, CA 94103, USA